Tech Glossary
What is BMC Remedy?
BMC Remedy is a tool for managing incidents and problems. It is used to track and manage cases from incoming calls to resolution. BMC Remedy is part of BMC's ITSM suite. BMC Remedy is similar to other incident and problem management tools, such as ServiceNow and JIRA, but offers more automation and integration capabilities. BMC Remedy is also one of the most customizable tools on the market, making it suitable for companies with complex IT environments.